We guarantee satisfaction on all floral items for 48 hrs. from time of delivery as defined on our delivery ticket . If you are not completely satisfied, please contact our Customer Service Department within 48 hrs from time of delivery Toll Free at (800)321-6714 or (386) 574-0005.
Sales Tax Information
Every Internet order you place with us will be charged a sales tax of 6.5%, applied to the amount of the order.
Please be advised that we are unable to cancel or change any orders already delivered or presently on route to delivery.
If you find it necessary to cancel or change delivery dates or addresses for any other orders, simply call our Customer Service Department directly Toll Free at 800-321-6714 or (386) 574-0005
We are also unable to accept cancellations or change requests via e-mail
Occasionally, substitutions may be necessary to create your bouquet due to the inavailability of certain flowers in various parts of the country or if we are unable to obtain flowers shown in time for your delivery. Care is taken to maintain the style, theme and color scheme of the arrangement to the best of our availability, using flowers of equal or greater value. Additionally, the substitution of certain keepsake items and or containers may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color.